Last month after Circuit City announced they were going out of business, I went browsing. While there I came across a Street Glow BlueLine Series Neon Undercar Kit. Not planning on buying it, I curiously asked the employee what the price was on it. Surprisingly, it rang up only $19.98. I looked up the going rate for the kit on my iPhone and found that Amazon was selling the same kit for $130, so I bought it as an item to eBay, as it was green and my car is red.
When I arrived home I opened it up to take some pictures for the eBay auction. Upon opening the box, and getting through all of the foam padding, I was disappointed to find that 3 of the 4 neon tubes had been broken. The next day I called Street Glow and was informed that because Circuit City was not an authorized seller, they would not replace it. After explaining that Circuit City was going out of business, and would not accept returns, I convinced the rep to speak with his manager about the matter. After about a week of emails and phone calls, I was finally informed that because Circuit City was previously an authorized Street Glow dealer, they would replace the kit.
I shipped the kit that Tuesday, and followed up with an email to the rep giving him the tracking number, and going out on a limb, asking if they could ship me a red kit instead of a green which is what I had originally purchased. The rep said he would do so, and today I received a the kit.
I hope to install it sometime this week. Once it is installed I will take some pictures and post em in the photo gallery for all to see.